Wesley, my main contact in the door department, deserves an award. I told his boss he needs a raise. Through all of my mind-changing, re-configuring, re-estimating, follow up phone calls and repeat visits, he kept his patience and sense of humor. Last month when we sat down to finally write up the order I asked, "Has anyone ever taken so long to buy a ..."
|Goodbye banged-up, dingy, wobbly door|
I joked, "But, look how much joy I've brought to your life!"
I've been in Lowe's a lot recently and whenever I have a few extra minutes I swing by the door department to say "hi" to Wesley. He told me he'd been keeping an eye on my door while it sat in the back waiting to be installed. (I think he wants this job finished as much as I do!)
Customer service is such a lost concept these days that when I actually receive it, I'm surprised--and appreciative. My door's not installed yet (and I'm not getting paid for this endorsement) but I must say that all the staff at our local Lowe's is terrific. They're attentive, friendly and thorough.
I'm hopeful my door will testify to these facts as well!
** This just in . . . the installer just pulled up to the house! I am so excited!!! I just love changes and improvements. Especially when someone else is doing the work. Stay tuned . . . **
|It's finally here! But is it the correct door?|