June 10, 2011

Today is THE Day!

Today is the day! After months and months of deciding, hours of researching choices, dozens of times changing my mind and weeks of waiting for delivery, today is the day our new front door will be installed!

As you may recall, deciding on a front door had me tied up in a knot of indecision. Dan and I have made lots of home improvement decisions in our twenty years of home ownership, but making this decision was the hardest. Don't ask me why. All I know is that I'm at peace with the decision we made and I now know A LOT about entry doors! I also know the staff at our local Lowe's very well.

Wesley, my main contact in the door department, deserves an award. I told his boss he needs a raise. Through all of my mind-changing, re-configuring, re-estimating, follow up phone calls and repeat visits, he kept his patience and sense of humor. Last month when we sat down to finally write up the order I asked, "Has anyone ever taken so long to buy a ..."

Goodbye banged-up, dingy, wobbly door
Before I finished my sentence, he said, "No!"

I joked, "But, look how much joy I've brought to your life!"

I've been in Lowe's a lot recently and whenever I have a few extra minutes I swing by the door department to say "hi" to Wesley. He told me he'd been keeping an eye on my door while it sat in the back waiting to be installed. (I think he wants this job finished as much as I do!)

Customer service is such a lost concept these days that when I actually receive it, I'm surprised--and appreciative. My door's not installed yet (and I'm not getting paid for this endorsement) but I must say that all the staff at our local Lowe's is terrific. They're attentive, friendly and thorough. 

I'm hopeful my door will testify to these facts as well!

** This just in . . . the installer just pulled up to the house! I am so excited!!! I just love changes and improvements. Especially when someone else is doing the work. Stay tuned . . . **

It's finally here! But is it the correct door?


Peggy said...

I.m excited for you and it looks like "Tess" is pretty excited also.
Hope you are having a great weekend....

elaine @ peace for the journey said...

Well, it really better be something after all this build up! So glad for all the ways that God builds beauty into our days... doors included!



I love this post that made me laugh. Of all the amazing courageous things you have done in past years, Kelli, picking out a door had you. How fun. Hope it is perfect. And long live customer service.


Cheryl Barker said...

Yep, gotta love those improvements when someone else is doing the work! :)

Terri Tiffany said...

Again, I love your house and designs! Enjoy the improvements!